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Supervisor, Accessioning at Genomic Health
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Supervisor, Accessioning

Apply Share Job ID 1085 Category Customer Service/Accessioning Job Location Redwood City, California Posted Date 11/15/2018

Overview:

The Supervisor, Sample Accessioning is responsible for all operational, analytical and administrative processes associated with the sample accessioning department including the specimen kit receipt process, document management systems, report generation and material return.

The Supervisor, Sample Accessioning will oversee the activities of the Sample Accessioning Technicians and Customer Service Support staff; participate in the development and administration of SOPs to ensure consistent, high quality processes, and best practices within the Customer Service Department.

RESPONSIBILITIES:

· Ensure that all activities within the Accessioning department are being performed and documented within established SOPs; participate in the development, refinement and implementation of SOPs that affect the department.
· Establish clear training protocols which will ensure compliance to SOPs in the areas of all pre-post analytical processes within the customer service department
· Maintain a productive operational relationship with the IT department and communicate initial and ongoing modification requests pertaining to all areas of the pre-post analytical process to the IT group for modification of the Salesforce system on behalf of the customer service team.
· Routinely provide information, report formats and interpretation that will be added to the Salesforce system; oversee and ensure integrity of customer files and database
· Represent the customer service department in inter-departmental meetings such as weekly Ops, Pre-Post Analytical and GAP calls with Quadax as needed.
· Collaborate closely with Lab Ops to improve processes and ensure each specimen is properly processed.
· Assist the Manager of Customer Service in the interview, selection and hiring of new staff. Responsible for coaching and training of the Sample Accessioning and Customer Service Support Staff, conducting monthly 1:1s and fostering an environment of open communication
· Assists the Manager of Customer Service in the Performance Assessments of the sample accessioning and customer service support staff by providing thoughtful feedback, documented performance outcomes and insight into their development plan
· Work closely with the Supervisor, Customer Service in developing efficiencies between the two departments and ensuring that SOPs and Best Practices for each department are met on a daily basis.
· Assist as needed in the Sales Training Program for new ROLs
· Department Planning: Assist the manager of customer service in establishing workload levels consistent with needs of customers; recommend and grow the customer service & sample accessioning groups as needed.
· Communication: Communicate regularly with peers, his/her Manager, internal and external partners.
· Collaboration: Works closely with his/her manager and peers to identify unique opportunities for attainment of corporate objectives. Regularly attends meetings to understand needs and communicate deliverables.
· Personal Development Plan: Works with his/her Manager to identify and execute a personal development plan to increase/enhance his/her performance level and overall contribution to GHI.
· Compliance: Operates within all applicable regulations as well as all standard operating procedures provided by GHI.
· Use of Resources: Knows the resources available to him/her and uses these appropriately to maximize the client and patient experience with the GHI services.
· Recognized by others, internally and externally, for strong interpersonal and influencing skills
· Highly creative at identifying new and different ways to develop solve problems.
· An excellent team player - highly effective in working with others
· Highly effective at overcoming obstacles - tenacious and resilient
· Demonstrated potential for strong supervisory skills with mid-level employees in a small company environment.
· Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with GHI services.
· A deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion at GHI for the company, patients, and health care providers.
Required EXPERIENCE, education and/or licenses/certifications
· 3 or more years customer service experience in a healthcare, or clinical reference laboratory preferred.
· High school diploma or GED required.
· Bachelor's Degree or equivalent experience preferred.
· Able to legally perform duties within the United States without restrictions.

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Apply today to be apart of our exiting team as a Supervisor of Accessioning. In this role, you will have the opportunity to lead a dynamic team of accessioners. You will have the opportunity to help with process improvements and efficiencies.
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If you want to be part of a team that prides itself in teamwork and developing cutting-edge technology at Genomic Health, apply today!